Price Match Guarantee
Sunday, 23 December 2012
Find a lower hotel rate and we'll match it.
With few guarantees in life our Look No Further Best Rate Guarantee is the best. It assures that you'll always get the best rate available when you book directly with Copacabana Hotel & Suites.
Here's how it works: Book a Copacabana Hotel & Suites room using any of our direct reservation channels (through the website, telephone reservations, or directly at a hotel), if within 24 hours of making your reservation, you find a lower hotel rate for the same hotel, room type, room category and reservation dates, and submit a qualified claim form, we'll match the rate.
More reasons to book directly with Copacabana Hotel & Suites
When booking a hotel online you are entitled to the best, so we have created your hotel booking bill of rights. Rights you get - but only when you book directly Copacabana Hotel & Suites. The right to enjoy our Look No Further Best Rate Guarantee is just one of them. Your other rights include:
- The right to set your room preferences.
- The right to change your reservation without paying extra fees to a maximum of three changes.
- The right to earn Copacabana Hotel & Suites Rewards points when you stay.
Terms & Conditions
One reservation must be made through any Copacabana Hotel & Suites reservation channel (meaning our reservations number, our hotel or the official www.CopacabanaHotel.com web site).
The guarantee does not apply to the following rate types:
- Rates that are not publicly available, such as negotiated corporate or group rates.
- Discount rates offered only to members of groups or individuals who meet previously-specified criteria, including AAA members, seniors, government employees, or Copacabana Hotel & Suites Rewards members.
- Package rates that include the room and other components such as travel, car rental, entertainment, and/or non-breakfast meals.
- Package or group add-on rates that extend the length of a stay.
- Rates negotiated for stays extending beyond 30 nights.
- Rates that are available on auction Web sites.
- Rates available on Web sites, such as Priceline and Hotwire, that do not disclose the hotel brand until the reservation is completed.
- Pre-paid rates that involve a voucher or other form of pre-paid certificate (including electronic vouchers and certificates) for a hotel stay outside the United States and Canada.
TheCopacabana Hotel & Suites rate and the "Comparison Rate" must be found, and a completed claim form submitted, within 24 hours and must be for the same hotel, room type, room category and reservation dates. The same cancellation and advance purchase policies, and other terms and conditions governing the rates must apply.
Copacabana Hotel & Suites will verify the Comparison Rate within 24 hours of receiving your claim and notify you of the results. Because the claim must be processed before check-in, you must submit your claim at least 24 hours prior to check-in.
The Comparison Rate must be reservable by the general public and be verifiable by Copacabana Hotel & Suites. If the Comparison Rate is offered through a Copacabana Hotel & Suites channel, you must reserve that rate to qualify for the guarantee. If the Comparison Rate is reserved through a non-Copacabana Hotel & Suites channel, Copacabana Hotel & Suites will not be responsible for any fees or other costs incurred due to cancellation of a reservation.
Rate comparison will be made net of any taxes, gratuities, or any other fees associated with the room rate, and the Comparison Rate must still be available at the time Copacabana Hotel & Suites validates the claim. Rate disparities solely attributable to fluctuations and/or differences in currency exchange rates are excluded from the guarantee.
Comparison Rates applicable to only a portion of your entire scheduled stay will not be honored.
Void where prohibited by law. Copacabana Hotel & Suites reserves the right to modify or cancel the guarantee at any time without prior notice.
If you have any questions about Copacabana Hotel & Suites' Look No Further Best Rate Guarantee, please contact us via email or call toll-free from within Canada & USA at 866-436-9399. If you are dialing from outside those areas, you can call us at [International Dialing code] + 011 + 506 + 2643-1005.